Privacy Policy

Effective Date: December 19, 2025

View archived version of March 7, 2022

View archived version of October 3, 2020

Overview

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, and how we collect, use, disclose, and safeguard your information when you visit our Site, purchase from us, or use our Products.

This Privacy Policy is part of our Terms of Use. By using our Site or Products, you acknowledge that you have read, understood, and accepted both this Privacy Policy and our Terms of Use.

Information we collect

We collect information to provide better products and services to you. The types of information we collect include:

a. Personal Information you provide

• Name, email address, and billing address
• Billing and payment information
• Account login credentials
• Your NinjaTrader Machine ID
• Customer support communications
• Any other information you voluntarily provide

b. Information we collect automatically

• IP address, browser type, and device information
• Website usage data such as pages visited, time spent, and clicks

c. Product usage information

When you use our Products, we do not collect or monitor information about your usage, including what features you use, how often you use them, or how you use the Products. All product usage data, configurations, and data generated through your use of our Products remain solely on your device. The only information transmitted from your device to us is for license validation purposes.

How we use your information

We use your information to:

• Provide, operate, and maintain our software and services
• Process transactions and send you related information
• Respond to your inquiries and provide customer support
• Improve our products, website, and services
• Send you marketing communications (only if you consent)
• Comply with legal obligations and protect our rights
  Note: If you purchase from us, an account will be created if you don’t already have one.

Who we share your information with

Payment processors:
PayPal: Your payment info is shared with PayPal to process payments. See PayPal’s Privacy Policy.
Stripe: Processes credit/debit card payments and collects device info for fraud prevention. See Stripe’s Privacy Policy.

Products licenses:
We share your email and NinjaTrader Machine ID with NinjaTrader Group, LLC to create Products licenses. See NinjaTrader’s Privacy Policy.

Third parties:
We do not share your personal data with third parties without your permission, except when required by law. In such cases, we will inform you that your information has been shared unless we are legally prohibited from doing so.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

All third parties are required to protect your information according to this Privacy Policy and applicable laws.

Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy (if applicable).

How long we retain your information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights over your information

Registered users can view, edit, or delete their personal info (except email address) via their My account page.
You may request deletion of your personal data (except data we must keep for legal reasons).
To exercise your rights or for any privacy questions, contact us at [Insert Contact Email].

Where we store your information

Since we operate globally, your personal information may be transferred to and processed in countries outside of Canada, including countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information.

How we protect your information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Access to your personal information is limited to employees and contractors who need it to perform their duties.

Children’s privacy

Our services and products are intended only for individuals who have reached the age of majority in their jurisdiction (usually 18 years or older). We do not knowingly collect personal information from minors. If we learn that we have collected data from someone under the age of majority, we will delete it promptly.

Changes to this Privacy Policy

We may update this Privacy Policy at any time by posting the revised version on our Site and updating the Effective Date. Your continued use of the Site or Products after changes means you accept the updated Privacy Policy.

Contact us

If you have any questions or concerns about this policy or your personal information, please contact us via this form. We will respond within 48 hours.

Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing you with excellent service.