Product Issue Reporting - ASCENDO Trading

Issue Reporting Instructions

To help us assist you more effectively, please provide a detailed description of the issue you are experiencing. Your input is crucial for our support team to understand and reproduce the problem.

Your name

Your email

Product

Clear Description of the Issue

Expected vs. Actual Outcome

Steps to Reproduce the Issue

Frequency of the Issue

Default Template file (required)

Default Template file location (Click to Expand):

To find the default template file, open Windows File Explorer. Then, look at the list of products below. Each product has a specific file path listed under it. Navigate to the path for the product you are using to locate the template file.

A better ruler drawing tool with line highlight
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\RulerLine\Default.xml

A better ruler drawing tool with rectangle highlight
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\RulerRectangle\Default.xml

Automatic Position Size calculator drawing tool with 1 target
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PositionSizing1Target\Default.xml

Automatic Position Size calculator drawing tool with 2 targets
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PositionSizing2Targets\Default.xml

Automatic Position Size calculator drawing tool with 3 targets
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PositionSizing3Targets\Default.xml

Automatic Position Size calculator drawing tool with 4 targets
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PositionSizing4Targets\Default.xml

Automatic Position Size calculator drawing tool with 5 targets
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PositionSizing5Targets\Default.xml

Callout text box drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\Callout\Default.xml

Constant Time-Based Vertical Grid indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\Time_Grid\Default.xml

Economic calendar news events indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\NewsEvents\Default.xml

Extending Horizontal Line drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\CloseLines\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\FreeLine\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\HighLines\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\LowLines\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\MidpointBodyLines\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\OpenLines\Default.xml

Extending rectangle drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\Body\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\FromTwoClics\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\Gap\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\GapCloseToOpen\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\HighToLow\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\LowerWick\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\UpperWick\Default.xml

Fibonacci Ruler drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\FibonacciRuler\Default.xml

Holiday trading hours notification indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\Holiday\Default.xml

Instantaneous NinjaTrader Alerts as push notification on iOS and Android mobile devices
Intraday TimeShade Background Colour indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\IntradayTimeShade\Default.xml

Key Levels indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\ASCENDO_KeyLevels\Default.xml

Price Marker drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\PriceMarker\Default.xml

Time Marker drawing tool
C:\Users\Your Username\Documents\NinjaTrader 8\templates\DrawingTool\TimeMarker\Default.xml

VWAP indicator
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\VWAP\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\VWAP_daily\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\VWAP_monthly\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\VWAP_quarterly\Default.xml
C:\Users\Your Username\Documents\NinjaTrader 8\templates\Indicator\VWAP_weekly\Default.xml

Consider including a screen recording video that demonstrates the issue. This is not mandatory but is highly recommended, as it can significantly help in understanding the problem.

Consider including screenshots that demonstrates the issue. This is not mandatory but is highly recommended, as it can significantly help in understanding the problem.

Thank you for your cooperation. Your detailed report will enable us to provide a quicker and more accurate resolution.