Terms of Use

Effective Date: December 19, 2025

View archived version of May 31, 2022

View archived version of October 3, 2020

Overview

These Terms of Use (“Terms”) govern your access to and use of the website https://ascendo.trading (the “Site”) and any products purchased through it (“Products”). By accessing or using our Site or Products, you (referred to as “you” or “your”, whether personally or for an entity) agree to be bound by these Terms.

ASCENDO Inc. (referred to as “we,” “us,” or “our”) is a Canadian company registered under the Canada Business Corporations Act, with its head office in Quebec.

Please read these Terms carefully. If you do not agree, do not use our Site or Products.

Acceptance of Terms and Updates

We may update these Terms at any time by posting the revised version on our Site and updating the Effective Date. Your continued use of the Site or Products after changes means you accept the new Terms.

It is your responsibility to review these Terms periodically.

The information provided on our Site is not intended for distribution or use in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject us to registration requirements. Users accessing the Site from other locations do so on their own initiative and are responsible for compliance with local laws.

Privacy Policy

We care about data privacy and security. Please review our [Privacy Policy](insert link). By using the Site or Products, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.

Intellectual Property Rights

Unless otherwise indicated, the Site and all content, including Products, software, text, images, and designs (“Content”), are owned or licensed by us and protected by copyright, trademark, and other laws.

You are granted a limited, non-exclusive license to access and use the Site and to download or print Content for your personal, non-commercial use only.

Products purchased from the Site may be used by you or your business to perform work or services, including work for clients, but may not be resold, redistributed, or sublicensed.

No Content may be copied, reproduced, distributed, or used commercially without our prior written permission.

Eligibility and User Representations

By using our Site, you represent and warrant that:

You provide accurate, current, and complete information and will update it as needed.
You have the legal capacity to enter into this agreement.
You are not a minor in your jurisdiction.
You will not use automated means (bots, scripts) to access our Site.
Your use complies with all applicable laws and these Terms.
You will keep your account password confidential and are responsible for all activity under your account.

If you provide false or incomplete information, we may suspend or terminate your access.

Communications

All communications between you and us will be electronic. By visiting our Site, purchasing Products, sending us emails, and completing online forms, you consent to receive communications from us electronically, including agreements, notices, disclosures, order confirmations, receipts, and other information related to your use of the Site and Products.

You agree that all such electronic communications satisfy any legal requirement that communications be in writing. You also waive any rights under any laws that require an original signature or delivery or retention of non-electronic records, or that restrict payments or credits by electronic means.

To ensure you receive our communications, please make sure your email settings allow messages from us and check your spam or junk folders regularly. We are not responsible for emails that are not delivered due to your email configuration or spam filtering.

Risk warning

Trading futures, digital and foreign currencies, CFDs, stocks, and options involves substantial risk. Please carefully read and understand our Risk Disclosure, which is incorporated into these Terms and explains the risks involved in trading. By using our Site or Products, you acknowledge that you have reviewed the Risk Disclosure and accept the risks associated with trading.

Purchases and Payments

We accept PayPal and credit/debit cards processed by Stripe. All prices exclude applicable taxes.

You agree to provide accurate payment information and authorize us to charge your payment method for purchases and any recurring fees. If your order involves recurring charges (e.g., subscriptions), you consent that your payment method will be charged on a recurring basis without prior approval for each charge, until you cancel the applicable order or subscription.

We reserve the right to correct pricing errors and refuse orders.

Refund Policy

If you are not satisfied within 30 days of purchase, contact us with your receipt for a full refund. Refunds will be processed within 5 business days via the original payment method.

After refund, your license to use the refunded Product(s) is terminated, and you must cease using them and remove them from your system(s).

We are not responsible for fees or charges from banks or third parties.

License to Use Products

General terms applicable to all licenses

When you purchase or subscribe to our Products, we grant you a limited, non-transferable license to use the Products on a single computer. These restrictions apply to all license types described below.

Our Products require the third-party NinjaTrader® 8 platform, which is not affiliated with us. NinjaTrader® is a registered trademark of NinjaTrader Group, LLC.

Monthly Subscription License

The Monthly Subscription License grants you access to all Products currently available for purchase on our Site for the duration of your active subscription. You authorize recurring monthly payments as described under “Purchases and Payments” until you cancel. You can cancel anytime; your access continues until the end of the paid period.

If you’d like to try our products, the subscription service offers a flexible way to do so. At any time, you can switch to a Lifetime License, and we will apply a credit equal to one month of your subscription fee toward your purchase.

We may change subscription fees with 30 days’ notice before the next billing cycle.

Lifetime License

The Lifetime License is a one-time purchase granting indefinite use and one year of free updates. After the first year, updates may be purchased at a discounted rate equal to 20% of the current selling price (an 80% discount).

Update License

After your first year of free updates included with a Lifetime License, you may purchase continued updates at 20% of the current selling price (an 80% discount). This Update License provides access to all product updates for one additional year.

Prohibited Uses

You may not use our Site or Products to:

Violate any laws or regulations.
Infringe intellectual property or other rights.
Harass, abuse, or discriminate against others.
Submit false information.
Transmit viruses or malicious code.
Collect personal data of others without consent.
Spam, phish, or scrape our Site.
Circumvent security features.

Violations may result in termination of your access.

User Contributions, Reviews, and Feedback

You may submit or provide content to us in various ways, including but not limited to:

Posting comments, reviews, questions, feedback, ideas, or other materials publicly on the Site (“Contributions”); and
Sending feedback, suggestions, or ideas directly to us by email, contact forms, or other private means (“Feedback”).

By submitting any such Contributions or Feedback, whether publicly on the Site or privately to us, you grant us and our affiliates a worldwide, royalty-free, sublicensable, transferable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media or format now known or later developed.

You retain ownership of your submissions but acknowledge that your Contributions and Feedback do not necessarily reflect our views or opinions, and we do not endorse any user-generated content.

You warrant that all Contributions and Feedback:

Do not violate any third-party rights or laws;
Do not contain harmful, unlawful, or offensive content; and
You have all necessary rights to submit them.

We reserve the right to remove or reject any Contributions or Feedback at our sole discretion.

Guidelines for Reviews and Public Contributions:

If you post reviews or other public content on the Site, you agree to:

Have firsthand experience with the product or service reviewed;
Avoid offensive, abusive, discriminatory, or illegal content;
Not post false, misleading, or deceptive statements;
Avoid exaggerated or guaranteed claims about performance or results, including any language that implies profit, success, or superior performance;
Avoid misleading, deceptive, or unsubstantiated statements that could misrepresent the risks involved in trading; and
Clearly distinguish your opinions from factual statements;
Not organize campaigns to artificially influence reviews.

We are not responsible or liable for any Contributions or Feedback submitted by users.

User Data and Privacy

We collect and use data as described in our Privacy Policy. You are responsible for backing up any data you transmit. We are not liable for data loss or corruption.

Third-Party Links and Content

Our Site may contain links to third-party websites or content. We do not endorse, control, or guarantee the accuracy of these third parties or their offerings. We are not responsible for any losses, damages, or issues arising from your use of third-party websites or products.

Please review third-party policies carefully before engaging with them. Direct any complaints or questions about third-party products or services to the respective third party.

Termination and Enforcement

We reserve the right, at our sole discretion, to:

Monitor Site use for compliance with these Terms.
Take legal action against violators, including reporting to law enforcement.
Refuse, restrict, or terminate access to the Site or user content that violates these Terms or burdens our systems.
Remove or disable any content that violates these Terms or is harmful to the Site.
Suspend or terminate your account at any time, without notice or liability.

These actions help us protect our rights, property, and ensure the proper functioning of the Site.

Disclaimer of Warranties

Our Site and Products are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. We do not warrant that the Site or Products will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Every effort is made to ensure the accuracy and completeness of the content on our Site, including product descriptions. However, errors, omissions, or inaccuracies may occur despite these efforts.

We do not guarantee the accuracy, completeness, or reliability of any content, product descriptions, or information on the Site or Products. You acknowledge that any reliance on such content is at your own risk.

We are not responsible for any damages or losses resulting from:

Your use of or inability to use the Site or Products;
Unauthorized access to or alteration of your transmissions or data;
Any third-party content, advertising, or products linked to or available through the Site; or
Any other matter relating to the Site or Products.

We do not endorse or assume responsibility for any third-party products, services, or content accessed through the Site. Please use caution and your best judgment when interacting with third parties.

Limitation of Liability

To the fullest extent permitted by applicable law, we, our directors, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of data, arising out of or related to your use of the Site or Products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from your use of the Site or Products will not exceed the amount you paid us in the one (1) month period immediately preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, officers, agents, partners, and employees from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Site or Products;
Your Contributions;
Your breach of these Terms; or
Your violation of any third-party rights, including intellectual property rights.

We may, at our sole discretion and expense, assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with our defense. We will use reasonable efforts to notify you promptly of any such claim or action.

Changes to Products or Site

We reserve the right to modify, suspend, or discontinue any aspect of the Site or Products at any time, including availability, features, or pricing, with or without notice.

Export Compliance

The information provided on our Site and the availability of our Products are not intended for distribution to or use in any jurisdiction where such distribution or use would violate applicable laws or regulations or impose registration requirements on us.

Users accessing the Site or purchasing Products from other locations do so on their own initiative and are solely responsible for ensuring that the import, use, and possession of the Products comply with all applicable local laws, regulations, and restrictions.

You acknowledge and agree that it is your responsibility to determine whether the Products may be legally imported or used at your location and to obtain any necessary licenses or approvals.

Governing Law and Dispute Resolution

These Terms, and your use of the Site and Products, are governed by the laws of the Province of Quebec and the applicable federal laws of Canada, regardless of any conflicting laws.

We may, at our sole discretion, also bring proceedings in your local jurisdiction if appropriate.

You and we irrevocably agree that any dispute, claim, or controversy arising out of or relating to these Terms, their subject matter, or formation (including non-contractual disputes) shall be resolved exclusively by the courts located in the judicial district of Montreal, Province of Quebec, Canada. You consent to the personal jurisdiction of these courts and waive any objection based on venue or inconvenient forum.

Miscellaneous

Assignment: You may not assign your rights or obligations without our consent. We may assign our rights freely.
Severability: If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be severed without affecting the validity of the remaining provisions.
No Waiver: Our failure to enforce any right is not a waiver of that right.
No Agency: No joint venture, partnership, employment, or agency relationship is created by these Terms or your use of the Site.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
Headings: Headings are for convenience only and do not affect interpretation.
Entire Agreement: These Terms, together with our Privacy Policy and other legal notices, constitute the entire agreement between you and us regarding your use of the Site and Products.

Contact Us

For questions or complaints about our Site or Products, please contact us via this form. We will respond within 48 hours.