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Installation guide

How to install the ASCENDO License Manager

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The ASCENDO License Manager validates your product licenses and must be installed before using any ASCENDO products.

Note: If you’ve already installed the License Manager, you can skip this section and go directly to How to install your ASCENDO products.

Before you begin: We recommend backing up your NinjaTrader 8 configuration before installing any new software. This ensures you can restore your setup if anything goes wrong. See our guide: Backing up NinjaTrader 8.

Step 1: Download the License Manager

  1. Sign in to your customer area
  2. Navigate to My account → My downloads
  3. Download the ASCENDO License Manager file
  4. Note the location where you saved the file

Step 2: Import the License Manager

  1. Open the NinjaTrader Control Center window
  2. Select Tools → Import → NinjaScript Add-On…
  3. In the Import File Explorer window, navigate to where you saved the zip file
  4. Select ASCENDO License Manager.zip and click Open

Step 3: Confirm installation prompts

You will see two security confirmation windows:

First prompt: Confirms that this NinjaScript assembly will run automatically when you start NinjaTrader.

  1. Click Yes to continue

Second prompt: Reminds you to only install add-ons from trusted sources.

  1. Click Yes to continue

Step 4: Confirm successful installation

A window will appear prompting you to restart NinjaTrader to complete the installation, this confirms the import was successful.

  1. Click OK
  2. Restart NinjaTrader to complete the installation

Step 5: Enter your license credentials

After restarting NinjaTrader, the License Manager window should open automatically.

If it doesn’t, go to Help → ASCENDO License Manager from the Control Center window.

  1. Retrieve your license credentials from My account → My downloads in your customer area
  2. Enter your credentials in the License Manager window
  3. Click OK

Step 6: Verify installation

To confirm your license is properly validated:

  1. Open the NinjaTrader Control Center window
  2. Click the Log tab
  3. Look for entries beginning with “ASCENDO License Manager:” that confirm successful validation

Successful installation complete! You can now install and use your ASCENDO products.

Troubleshooting

License Manager window doesn’t appear after restart:

  • Manually open it via Help → ASCENDO License Manager

License validation fails:

  • Verify your credentials match exactly what’s shown in your customer area
  • Check your internet connection
  • Contact support if issues persist